To excel in your business you need to excel in your business processes.
At Cape Sierra we understand that to excel in your business you need to excel in your business processes. Over time we have developed a number of custom frameworks and methodologies to address the ever evolving needs of businesses from the founder-led companies, to enterprises being positioned to be acquired by private equity investors, to multinational corporations expanding their global reach across continents.
Enterprise Profitability Framework
One of the key offerings that we execute for businesses across industries is to look at their Income Statement with a perspective of where the client stands relative to their industry peers. Our process engineers have over time developed a number of benchmarks that help us zero in on where the Client processes could benefit from further study based on % of Revenue and % of COGS benchmarks. We perform a comprehensive study of the P&L to determine why certain costs are higher than they should be and do a detailed process review to determine what can be done differently to improve enterprise profitability.
Strategic Process Review Framework
This methodology, developed over many years, approaches the business from a functional process perspective. We dissect all the major parts of how you do work from order entry through planning, making and finally to delivering goods and services and sending out invoices. Areas we typically look at include Product & Services Development, Product & Services Delivery, Operations, Supply Chain, Business Systems, Finance, Human Resources, Sales & Marketing and Change Management. Each process is reviewed from a few different perspectives such as i. how can this process be simplified? ii. how can this process be made foolproof? iii. how can we improve the enterprise through making this process strategically better?
Knowledge Capture Framework
Often we find ourselves advising clients on major transformative change initiatives. To execute such initiatives properly it is of paramount importance to capture and improve on the tribal and often undocumented knowledge which resides with the veterans of the business. Our Knowledge Capture Framework starts with in depth study of processes, followed by detailed interviews with subject matter experts. We wrap it up with detailed process mapping, knowledge documentation and verification back with the subject matter experts to ensure we do not miss important details. Everything is presented to the client in an agreed upon format. Due to our roots in engineering and software we borrow heavily from Unified Modeling Language (UML) which is widely adaptable and generally understood.
Site Location Analysis and Site Transition Frameworks
Having completed a number of site location studies for clients and advised and helped execute a number of site transitions it is not surprising that our experienced team gets called upon to assist with these very critical projects. In site analyses we determine which variables of the local geography would have the highest impact on client needs. We then score each of these variables to produce a qualitative scorecard that helps our clients clearly see what decisions they need to make. In site transitions we utilize a methodical approach and disciplined project management to enable change including dependency tracking, workstream monitoring, facilities readiness and knowledge transfer.